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JugarPika2
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Help

The questions you ask us most. If yours is not here, write to us.

Is it free?

Yes. Every game can be played for free. The Shop has things to customise your profile, which give no advantage in the game.

Do I need an account?

Not to play against the computer: you can come in as a guest. To play online, with friends, join the League or use the chat you need an account, created with Google or with your email.

What is the difference between coins and tickets?

Coins are won by playing and are used to send gifts and sit at tables with a stake. Tickets come from rewards, challenges and the League, and are what buys things in the Shop. They cannot be exchanged for each other: they are different things on purpose.

Does playing against the computer give prizes?

No. Against the computer you win no coins and no experience: it is there to practise without risking anything. Prizes belong to online mode and, at half rate, to games with friends.

How does the League work?

Every week you compete with the players in your division for the coins you win in online games. If a table was short of people and was completed with simulated players, that game counts half. The ranking closes on Sunday night (Spanish time) and the top places get prizes.

What are simulated players?

If an online table takes a while to fill, it is completed with players run by the server, so nobody is left waiting. Tables with a stake are never filled this way: only with people.

What happens if I leave an online game?

The game carries on without you: you are marked as away, the server plays for you and you can return to the table from Notices. A game that has started always reaches the end and counts for everyone.

What is a club?

A group of up to twenty players, with its own chat and a weekly challenge completed together. Whoever founds it decides whether people join freely or by request.

Someone is bothering me, what do I do?

From their profile or from the game you can block them, so neither of you can write to or invite the other. You can also report them: a person reviews every report, and they are never told who reported them.

Why can’t others see my photo or name yet?

Profile photos are reviewed before they are published, and names are reviewed after they are set. If one breaks the rules, we tell you in Notices and you can choose another.

Is there parental control?

Yes. With a PIN you can restrict the chat and changes of name and photo. It is switched on from the app settings.

How do I delete my account?

From the app settings, or by writing to us if you no longer have it installed. The delete-account page explains what is deleted and what is kept.

Contact

For any question, a bug you have spotted or an idea, write to us at jugarpika2@gmail.com.

Privacy and account

What data we keep and why, the rules of use, and how to delete your account whenever you want.